ISO 9001

The ISO 9001 standard is designed to apply to almost any product or service, requiring the organisation to consider the planning and delivery to the customer.

Key Themes of Quality Management

Customer Feedback

Obtaining and analysing customer feedback, both good and bad, is an important quality management tool to help an organisation improve its product or service.
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Questionnaires are one popular method of receiving feedback, but there are other ways to hear what customers think.

Resources, Infrastructure & Work Environment

The standard requires an Organisation to consider the resources it needs to effectively provide its service. The human resources required to operate the organisation are considered, including the training and skills needed. However, the standard also references to ‘tools’ and work environment needed to create the product or provide the service.

Design & Development Processes

The design & development clauses in ISO 9001 can be excluded, and many service providers do elect to exclude them. However, design and development can often be seen in both product and service, and applying these clauses of the standard can provide control over the process.

Purchasing & Outsourced Requirements

Processes require an input, whether that is a raw material or a sub-contractor. ISO 9001 requires you to evaluate the suppliers and outsource third parties to ensure they help you maintain high standards.

Quality Objectives & Continual Improvement

As in all management system standards, ISO 9001 requires the organisation to strive for continual improvement by obtaining and analysing feedback from the customer, then setting objectives to improve performance.

Externally Accredited

Having your Quality System externally certified by an external UKAS accredited assessment body publicly demonstrates your commitment to quality and gives you a significant advantage when tendering for contracts.

We will help you choose a certification body and guide you through the process.